At EverTrust Group Inc, we always place client interests and satisfaction at the core of everything we do. If you are dissatisfied with any of our products or services and wish to lodge a complaint, you may also choose to contact us directly to provide your feedback.
EverTrust Group Inc takes all complaints from clients and investors very seriously. We have established a comprehensive, transparent, and free complaint-handling mechanism to ensure that your concerns are addressed promptly, carefully, and fairly.
If you choose to submit your complaint via email, please attach all relevant materials or documents to assist us in our internal review and investigation, allowing us to resolve your issue more effectively.
Upon receiving your complaint, we will evaluate your request as soon as possible and commit to the following measures:
Complaint Acknowledgment
We will assign an employee with appropriate qualifications who has no conflict of interest related to the matter to conduct the investigation. You will receive an initial written acknowledgment within no more than 5 business days, which will include an outline of our complaint-handling procedures.
Progress Updates
During the investigation, we will provide regular updates regarding the progress of your complaint.
Final / Holding Response
Unless otherwise required by local regulations, we will strive to provide a final response within 8 weeks. If unforeseen circumstances prevent us from completing the process within the specified time, we will notify you in advance, explain the reason for the delay, and inform you of the expected timeline for issuing the final response.
If you remain dissatisfied after receiving the final response, you may escalate your complaint to the relevant local financial ombudsman or any other authorized alternative dispute resolution body in your jurisdiction.